Customer Testimonials

"All the techs and staff are very friendly and professional here. One of the best Honda dealerships I’ve found."

—Sara S., January 2020

"Clean facilities, large selection, straightforward process, trustworthy sales person. And the best hot chocolate I've ever had from any coffee machine!"

—Ursula K., January 2020

"Easy appointment, Great Service advisor - Sammy did a fantastic job with everything, Drop off to home/work after leaving the car for service, Quick turnaround - My vehicle was ready in less than two hours. Prompt notification: Regular updates on SMS as well as on Email. Last but not the least: The car was washed - I have experienced this for the first time with Honda. Thanks so very much, Sammy, and Primo Honda Team!"

—Anand S., January 2020

"The process was very smooth and I was able to get the service performed while I was out of down to remove any impact on my day-to-day commuting. I found the staff to be helpful and friendly, will definitely recommend to friends/family."

—Matthew C., January 2020

"Nick was thorough as usual explaining the needs of service and parts and ETA on vehicle readiness. He is a diligent service agent and deserves to be recognized."

—Kelvin L., December 2019

"Service Manager Sean was great! Stepped up & helped to get the waiting customers serviced. A+"

—Andreas B., December 2019

"Good customer service, friendly staff. Loved that a shuttle/pickup service is provided to get to and from the dealership."

—Christine B., December 2019

"I liked dealing with "P". He truly has helped, every time I brought my car in. It's advisors like him that make me come back."

—Gail P., November 2019

"Customer service was excellent. Everybody very polite, friendly, I waited for my car to be serviced, waiting area very nice, clean, coffee and magazines, what else could I asked for?"

—Laura S., November 2019

"I would like to praise Jim Freeman, from the moment we arrive in the stores visitor parking we were greeted by him and he was able to answer all our questions about the cars we wanted. Throughout a fully explained test drive experience we fell in love with the car."

—Marcelo Q., November 2019

"The advisor was simply awesome - very kind and very knowledgeable."

—Ganesh R., November 2019

"Sammy Martinez is always welcoming. Whenever I walk in for an oil change or anything regarding my car I know I can go up to Sammy and ask for help. Always greeting me when a smile and he is always friendly."

—Celeste P., November 2019

"Nick Plangsiri really made the difference - great guy to work with. I was reluctant to make the switch from Anderson Honda to Primo Honda to have both our Hondas serviced, but based on my interaction with Nick I'm glad I did."

—John S., November 2019

"Jim was incredible. He was so patient and didn't push a car on us. He answered all of our questions and let us take time the think and talk things out. Best car salesman I have ever met!"

—Christalyn H., November 2019

"Art was a true professional. Friendly, knowledgeable, and explained the service clearly."

—Pai-Wei L., October 2019

"Service Writer, Sammy, was cordial, efficient, helpful, respectful. Good job!"

—Wayne K., October 2019

"This was my first time at Primo Honda. The staff was Very polite, efficient, not pushy, trustworthy. They have excellent customer services skills."

—Ana Q., October 2019

"The salesperson Jim Freeman has done an excellent job, and I'm totally satisfied with the whole buying experience. The facility of Primo Honda is outstanding among all other auto dealerships in the neighborhood."

—Noel O., October 2019

"I was just exploring the possibility of leasing a new SUV, as our current lease with Ford was going to expire soon. When I contacted Primo Honda, it was Jim who picked up the phone. Jim immediately gave an appointment. After we met, he understood our concerns and tried his best to get the deal finalized to our delight. He was very polite, professional, and helped us at all stages with a smile. He prepared the vehicle and gave us a good tutorial. He also made a test drive and offered his help in the future. He played a crucial role in finalizing the deal. He is outstanding and exceptionally bright. The finance manager was also accommodating and cheerfully completed all the formalities. We are very impressed by Primo Honda's work culture and professionalism. Overall, great experience with Honda!"

—Alpana S., October 2019

"Customer service from Nick was awesome. He’s been super helpful."

—Brejesh P., October 2019

"Jim was exceptionally helpful and efficient in making this a smooth process."

—Nicolas W., October 2019

"The rep who helped was incredible! Great guy!"

—Zachary K., October 2019

"Sammy Martinez a very nice young man, explained exactly what services needed to be done and what time the work was going to be completed. The car was ready exactly on time."

—Anastassios T., October 2019

"Amazing people - 10 stars."

—Erin C., October 2019

"Friendly, professional staff. Great service. Beautiful, clean and comfortable waiting area."

—Barbara S., October 2019

"It was easy to schedule, they were ready for me, they did the work well, kept me informed and had my car ready as promised."

—Bev A., October 2019

"I was able to make an appointment online which is very convenient. Waiting at the Primo Honda location while the service was being completed was nice, as there were charging stations, hot drinks and water."

—Alisha W., October 2019

"Sammy was incredibly easy to work with and did not try to pressure me in to getting anything that wasn't needed on my car."

—Eric W., September 2019

"Primo Honda went above and beyond to resolve my issues. I couldn’t be happier with the awesome customer service. I own multiple brands of vehicles but I will now only buy Hondas. Thanks."

—Douglas K., September 2019

"Very efficient and friendly staff. Nick is most helpful in providing only those services I need. He also checked on recalls without prompting from me. Good service continues with Primo...I am most satisfied."

—Marylou S., September 2019

"Sammy was extremely welcoming and worked quickly to make sure whatever we needed was taken care of. Very nice and communicated well whatever we needed to know. The service at this Honda was much better than typical service we get in Los Angeles."

—Meghan K., September 2019

"Very welcoming, organized. Comfortable waiting area. Sammy was very professional and helpful!"

—Mitchell R., September 2019